YOUR COMPLETE GUIDE TO THE EVA AIR JAKARTA OFFICE IN INDONESIA

Your Complete Guide to the Eva Air Jakarta Office in Indonesia

Your Complete Guide to the Eva Air Jakarta Office in Indonesia

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When flying internationally, having a reliable point of contact in your home country can make all the difference. For travelers in Indonesia, the Eva Air Jakarta Office in Indonesia serves as a critical resource for all flight-related assistance. Whether you're booking a ticket, making changes to an existing reservation, or simply gathering information about your trip, the team at the Eva Air Jakarta Office is here to help.


This guide covers everything you need to know about visiting the Eva Air Office in Jakarta, including services offered, contact details, helpful FAQs, and how it can enhance your travel experience.






Why Visit the Eva Air Office in Jakarta?


The Eva Air Office in Jakarta isn’t just a booking counter—it’s a comprehensive customer service hub. Staffed with experienced representatives, the office offers personalized guidance and fast resolutions to common travel issues. It’s especially helpful for travelers who prefer face-to-face interactions or those dealing with more complex travel arrangements.


Some of the major reasons people visit the Jakarta office include:





  • Booking or rescheduling tickets




  • Learning about baggage policies




  • Requesting special services (wheelchair, meals, upgrades)




  • Checking visa and travel document requirements




  • Inquiring about promotions or miles programs




  • Managing flight disruptions such as delays or cancellations







Office Location and Contact Information


Here’s how you can connect with the Eva Air Jakarta Office:





  • Address: Mega Plaza, 10th Floor, JL. H.R Rasuna Said Kav. C-3, Jakarta 12920, Indonesia




  • Phone: +62 21 5205363




  • Email: [email protected]




  • Working Hours: Monday – Friday, 08:30 AM – 5:30 PM




  • Official Website: www.evaair.com




The office is centrally located and easy to access via car, taxi, or public transportation.






Airport Information for Jakarta Travelers


Most Eva Air flights from Jakarta operate through Soekarno–Hatta International Airport, one of the busiest in Southeast Asia. If you need help navigating the airport or checking in, the Eva Air Jakarta Office can provide the details you need.





  • Airport Name: Soekarno–Hatta International Airport




  • Airport Address: Pajang, Tangerang City, Banten, Indonesia




  • Airport Code: CGK




The office staff can also assist in explaining terminal layout, baggage claim procedures, and available airport services.






Eva Air Headquarters Contact Details


Need to escalate your query or manage your trip online? Here are the global resources from Eva Air:







Fleet Overview: What Aircraft Does Eva Air Use?


Eva Air offers a modern, diverse fleet equipped for comfort and safety:





  • Airbus A320, A321, A330




  • Boeing 747, 757, 767, 777, 787 Dreamliner




  • McDonnell Douglas MD-11, MD-90




These aircraft serve both long-haul and regional routes, ensuring a premium experience no matter the destination.






Services Provided at the Eva Air Jakarta Office


The Eva Air Jakarta team is equipped to handle a broad range of inquiries and requests, including:





  • Flight Ticket Booking & Modifications




  • Ok to Board Assistance




  • Cancellations & Refund Requests




  • Visa and Immigration Support




  • Airport Lounges & Facilities




  • Baggage Inquiries & Claims




  • Lost or Delayed Baggage Support




  • Seat Selection & Upgrades




  • Special Meal Orders




  • Travel Insurance Guidance




  • Miles Enrollment & Redemption




  • Information on In-flight Services & WiFi Access







10 Common FAQs About the Eva Air Jakarta Office


1. Can I book international tickets directly from the Jakarta office?


Yes, the office can assist you with booking both regional and long-haul international tickets.



2. Is it possible to reschedule or cancel my flight at this office?


Absolutely. The team can help you with changes, cancellations, and refunds based on your fare class.



3. Does Eva Air offer any student or corporate travel deals?


Special fares may be available for students and businesses. It’s best to inquire directly.



4. Can I collect missing frequent flyer miles here?


Yes, just bring your ticket and boarding pass to the office for retroactive mile credit.



5. Does the office assist with special meal requests?


Yes, meal preferences including vegetarian, vegan, diabetic, and kosher can be pre-booked through the Jakarta office.



6. What support is available for elderly or disabled passengers?


The office can arrange wheelchair assistance, priority boarding, and special in-flight accommodations.



7. What’s the baggage allowance for flights from Jakarta?


This varies by cabin class and destination. The staff can provide exact details and assist with excess baggage payment.



8. Can I purchase travel insurance at the office?


While insurance is typically purchased online, the office can guide you through your options.



9. What should I do if I lose my luggage?


Report it to the office immediately. They will guide you through the lost baggage claim process and help track your items.



10. Is there parking near the office?


Yes, Mega Plaza offers visitor parking. It’s also accessible via public transportation.






Final Thoughts


From last-minute bookings to baggage clarification and special travel arrangements, the Eva Air Jakarta Office in Indonesia offers a comprehensive range of services to enhance your travel experience. The office acts as a bridge between travelers and the airline, providing critical support in real time.


So the next time you’re planning a trip with Eva Air, don’t hesitate to stop by or call the Eva Air Jakarta Office. A few minutes of professional consultation can save hours of stress down the road—and that’s always worth it.

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